Safeguarding & Reporting
If something feels wrong, tell us
Anyone — a child, a parent, a teacher, or a member of the public — can raise a safeguarding concern about Aurelia. This page explains how to do that, what happens next, and where to turn if a child is in immediate danger.
If a child is in immediate danger
Do not wait for a response from us. Contact your local emergency services straight away. If you are worried about a child's safety more broadly, your national child-protection helpline can also give immediate advice, and you can still tell us so we can act on our side of the platform. Reporting to us is a complement to emergency and child-protection services, never a substitute for them.
How to raise a concern
Anyone can report, at any time
You do not need to have an Aurelia account to raise a concern about the platform, a piece of content or someone's conduct on it. Reports can come from children, parents, teachers, or members of the public who have come across something worrying.
Inside the platform
Signed-in members can report content, messages or accounts directly from where they encounter them.
Through our reporting form
Anyone, including people without an account, can raise a concern through our reporting form, anonymously if they prefer.
Via a school or organisation
Teachers and school safeguarding leads can also escalate concerns through their own institution's channels.
What happens next
Triage, review, escalation
Every report follows the same basic path: it is triaged by urgency and handled through human safeguarding workflows, though the speed and depth of response depend on the level of risk involved.
- 01
Triage
Every report is read by a trained member of staff and triaged by urgency and type through human safeguarding workflows before anything else happens.
- 02
Review
The relevant material — the content, account history and context — is reviewed. Where needed, we contact the reporter, the guardian involved, or a school for further information.
- 03
Escalation
Concerns that indicate risk of harm are escalated beyond the platform to guardians, schools or the appropriate authorities, following our internal safeguarding procedures.
- 04
Resolution & follow-up
Action is taken on the account or content as required, and, where appropriate, the reporter is told the concern was received and acted upon.
What to include
Details that help us act quickly
You do not need everything on this list before you report — tell us what you know, and we will ask follow-up questions if needed.
- What you saw or experienced, in as much detail as you can give.
- When and where it happened on the platform, if you remember.
- Any usernames, links or screenshots that help us find the material quickly.
- How to reach you, if you are comfortable sharing that, so we can follow up.
Confidentiality
Your report is handled carefully
We treat every safeguarding report as sensitive information.
Access to a report is limited to the people who need it to investigate and act on it. We do not share a reporter's identity with the person they have reported except where we are legally required to, or where it is necessary to protect a child from harm.
You can report anonymously, though giving us a way to reach you helps us ask follow-up questions and let you know the outcome where appropriate.
Concerned about something you have seen on Aurelia
Tell us what happened. Reports are read by trained staff and acted on according to our safeguarding process.